Service Advisor 4 day work week
About The Position
The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair services for customers. This role also involves scheduling service appointments and ensuring customer satisfaction with repair orders. The position requires advising customers on necessary and recommended services, offering additional services and repairs, and computing the cost of parts and labor. The Service Advisor must meet dealership standards for repair and order production, maintain high Customer Satisfaction Index (CSI) scores, and ensure a safe and organized work area. Participation in required training, accurate timekeeping, and adherence to company policies and safety regulations are also key aspects of the role.
Requirements
- Previous experience in automotive or customer service industries.
- Working knowledge of the mechanical operations of vehicles.
- Excellent interpersonal, customer service, and organizational skills.
- High School Diploma or GED.
- Valid Driver’s License.
- Intermediate skills in Microsoft Office products.
- Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
- Ability to understand and follow instructions.
- Ability to communicate effectively with customers and company personnel.
- Regular and predictable attendance.
- Ability to add, subtract, multiply and divide.
- Ability to apply common sense understanding to carry out instructions.
- Ability to deal with standardized situations.
- Ability to read and comprehend instructions, correspondence, and memos.
- Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Nice To Haves
- Automotive field of study/work experience.
- 3-5 years of desired work experience.
Responsibilities
- Works with customer and technician to identify required maintenance.
- Advises customers on necessary and recommended services.
- Offers additional services and repairs to customers.
- Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
- Estimates cost of mechanical, electrical, or other repairs.
- Enters itemized estimate on service order and explains estimate to customer.
- Schedules appointments with customer.
- Meets dealership’s standards for repair and order production.
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows Safeguards rules and regulations.
- Demonstrates the Company’s Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Benefits
- 4 day work week
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
