Service Advisor

Route 128 Honda•Reading, MA

38d•$80,000 - $150,000•Onsite

About The Position

At Route 128 Honda, we're building something special. As a locally owned and operated dealership under new management, we're committed to delivering an exceptional experience for both our customers and our employees. We are a family-focused, performance-driven, and values-based organization that believes great people create great results. If you're motivated, customer-focused, and looking for a long-term career with growth opportunities, we want to meet you. This is more than just a job—it's an opportunity to build a rewarding career with a dealership that invests in your success through training, mentorship, and advancement opportunities.

Requirements

Automotive Service Advisor experience preferred
Strong sales and customer service abilities
Excellent communication skills
Professional appearance and attitude
Ability to work in a fast-paced environment
Strong organizational and multitasking skills
Valid driver's license with a clean driving record

Responsibilities

Greet customers and perform detailed vehicle walk-arounds using a tablet
Review service history, recalls, campaigns, and previously declined recommendations
Listen to customer concerns and accurately document vehicle issues
Prepare repair orders and estimates
Recommend maintenance and repair services based on vehicle needs
Communicate with technicians and customers throughout the repair process
Deliver outstanding customer service and build long-term client relationships
Meet or exceed sales, productivity, and customer satisfaction goals
Ensure all documentation is accurate and complete