MASTER PROFILE Service Advisor

Pohanka Mercedes Benz of Salisbury•Salisbury, MD

3d•Onsite

About The Position

DEALERSHIP NAME is hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!

Requirements

Proven record of achieving exceptional Customer Satisfaction
Excellent communication skills
Positive and personality
Above average energy level
Personal and professional integrity

Nice To Haves

Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers