MASTER PROFILE Service Advisor

Pohanka Mercedes Benz of SalisburySalisbury, MD
Onsite

About The Position

DEALERSHIP NAME is hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. If you are an outgoing individual with a passion for delivering a unique and positive customer experience, we want to talk to you!

Requirements

  • Proven record of achieving exceptional Customer Satisfaction
  • Excellent communication skills
  • Positive and personality
  • Above average energy level
  • Personal and professional integrity

Nice To Haves

  • Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a plus

Responsibilities

  • Greet customers promptly
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend needed maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers

Benefits

  • Medical
  • Dental
  • Life
  • Disability
  • 401K with Company Contribution
  • Paid Vacation
  • Paid Personal Leave
  • Paid Holidays
  • Bonus Programs
  • Vehicle Purchase Programs
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