Service Advisor

Onewater Marine Inc • Lighthouse Point, FL

14d • Onsite

About The Position

We are seeking a knowledgeable and customer-focused Marine Service Advisor to join our team. The Marine Service Advisor serves as the primary point of contact between customers and the service department, ensuring a smooth and efficient repair and maintenance process for all marine vessels.

Requirements

• Previous experience in marine service, automotive service advising, or a related field preferred
• Strong understanding of boats, engines, and marine systems (inboard, outboard, electrical, etc.)
• Excellent communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Proficiency with service management software and basic computer skills
• Strong organizational and problem-solving abilities
• High school diploma or equivalent required
• 2+ years of service advisor or marine industry experience preferred

Nice To Haves

• Technical or marine-related training is a plus

Responsibilities

• Greet customers and assess their marine service and repair needs
• Write detailed service orders and communicate issues clearly to technicians
• Provide accurate estimates for repairs, maintenance, and parts
• Coordinate workflow between customers, technicians, and parts department
• Monitor job progress and keep customers informed of status updates
• Ensure timely completion of service work and follow up on any outstanding items
• Process invoices, explain charges, and handle payments
• Maintain strong customer relationships and deliver excellent customer service
• Uphold safety, quality, and environmental standards in all service operations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees