Service Advisor
Diehl Hyundai of Massilon•Perry Heights, OH
•Onsite
About The Position
Diehl Automotive is seeking an experienced Service Advisor for Diehl Hyundai. The company highlights its strong technical staff, high work volume, effective management, and ongoing construction of new buildings, indicating a growing and successful environment. The role involves direct interaction with customers to manage vehicle service and maintenance needs, ensuring customer satisfaction and adherence to manufacturer specifications.
Requirements
- Valid driver's license with clean driving record
- Time management skills
- Commitment to 100% customer satisfaction
- Have basic computer skills to include typing and Microsoft Excel
- Be organized, professional and courteous
Nice To Haves
- Previous Service Advisor experience is preferred
Responsibilities
- Greet customers in a timely and friendly manner.
- Obtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair order.
- Advise customers on the maintenance intervals according manufactures specifications.
- Provide customers with a complete and accurate estimate for labor and parts.
- Provide customers with a detailed breakdown of all charges for the services performed to their vehicle.
- Obtain prior authorization from the customer or warranty company of repairs that need to be completed.
- Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress.
- Verify manufacturer and extended warranty coverage.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
