NELSON MAZDA MURFREESBORO SERVICE ADVISOR $50K/YEAR PLUS BONUS
About The Position
We are seeking a professional, polished, and customer-focused Service Advisor to join our Mazda team. Mazda owners are passionate about their vehicles and expect an exceptional ownership experience. As a Service Advisor, you will serve as the primary point of contact for our customers, helping them maintain their vehicles while delivering a level of service that builds trust and long-term loyalty. This position is ideal for an individual who combines automotive knowledge with outstanding hospitality, strong communication skills, and the intuition to anticipate customer needs.
Requirements
- Previous Automotive Service Advisor experience preferred
- Automotive dealership experience preferred
- College degree preferred, but not required
- Strong customer service and hospitality skills
- Excellent verbal and written communication abilities
- Professional appearance and demeanor
- Strong organizational and multitasking skills
- Ability to work effectively in a fast-paced environment
- Computer proficiency and ability to learn dealership software systems
Nice To Haves
- Possess exceptional customer service and hospitality skills
- Demonstrate strong intuition and emotional intelligence
- Anticipate customer needs and proactively provide solutions
- Communicate with confidence, professionalism, and empathy
- Be highly organized and detail-oriented
- Thrive in a team-oriented environment
- Maintain a positive attitude and strong work ethic
- Be motivated by customer satisfaction and performance-based rewards
- Represent the Mazda brand with professionalism and integrity
Responsibilities
- Deliver a welcoming, professional, and personalized service experience
- Build lasting relationships with customers through trust, transparency, and follow-through
- Accurately document customer concerns and vehicle needs
- Present maintenance and repair recommendations clearly and professionally
- Prepare estimates and obtain customer authorization for repairs
- Coordinate with technicians to ensure efficient workflow and accurate communication
- Keep customers informed throughout the service process
- Ensure timely vehicle delivery and a seamless ownership experience
- Maintain accurate records and service documentation
- Support dealership goals related to customer satisfaction, retention, and service performance
Benefits
- $50,000 annual base salary
- Performance-based bonus opportunities
- Medical, dental, vision, and supplemental insurance options
- Paid Time Off (PTO) after 90 days
- 401(k) with 100% company match up to 6%
- Volunteer Time Off (VTO)
- Paid company and manufacturer training
- Career growth and advancement opportunities
- Employee-focused culture committed to professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
