Service Advisor

Jim Falk Automotive Group • Kahului, HI

6h • Onsite

About The Position

We are seeking a motivated and customer-focused Automotive Service Advisor to join our growing team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring a smooth, transparent, and positive service experience from start to finish. We have plenty of work and a strong, established customer base, supported by a team of experienced, tenured technicians.

Requirements

• Previous experience as an Automotive Service Advisor preferred
• Strong customer service and communication skills
• Basic automotive knowledge required; technical background a plus
• Ability to multitask in a fast-paced environment
• Strong organizational and time-management skills
• Valid driver’s license
• Proficient with computers and service software

Responsibilities

• Greet customers promptly and professionally
• Listen to customer concerns and accurately document vehicle issues
• Recommend necessary maintenance and repairs based on vehicle condition and manufacturer guidelines
• Prepare and explain repair estimates and service timelines
• Communicate with technicians regarding diagnostics and repair status
• Keep customers informed throughout the service process
• Promote additional services when appropriate
• Ensure high levels of customer satisfaction and retention
• Maintain accurate records in the service management system

Benefits

• Competitive pay (hourly, salary, or commission-based depending on experience)
• Consistent weekday schedule: 7:00 AM – 5:00 PM, Monday–Friday
• No weekends
• Plenty of work with steady workflow
• Highly skilled, tenured technicians you can rely on
• Supportive team environment
• Opportunities for growth and advancement
• Employee discounts and benefits package

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed