Service Advisor

Fay Myers•Greenwood Village, CO

7d•Onsite

About The Position

The Service Advisor is responsible for greeting customers, obtaining vehicle information, and accurately reporting vehicle symptoms. This role involves determining and recommending needed maintenance based on the vehicle's age, mileage, and history. The Service Advisor will prepare cost estimates for labor and parts, communicate with technicians to ensure an organized service flow, and monitor vehicle progress throughout the day, providing frequent customer updates. Additionally, they will verify final invoices against work performed and explain completed work and charges to customers. Other tasks may be assigned as needed.

Requirements

Proven record of achieving exceptional Customer Satisfaction
Experience as a Service Advisor, customer service classes
Minimum 2 years technical experience or on the job training
Above average energy level
A desire for a long-term career with a growing organization
Personal and professional integrity

Responsibilities

Greeting customers promptly
Obtaining customer and vehicle information
Clearly reporting all vehicle symptoms as described by the customer
Determining and recommending needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Communicate with the technicians
Keep an even and organized flow of service to technicians
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verifying that the final invoice reconciles with the work performed on the repair order
Explaining all completed work and charges to customers
Perform other tasks as assigned