Service Advisor

Fox Ann Arbor Hyundai•Scio Township, MI

89d•$50,000 - $150,000•Onsite

About The Position

Join the dynamic team at Fox Ann Arbor Hyundai as a Full-Time Service Advisor and elevate your career in a fun, customer-focused environment. This onsite position in Ann Arbor, MI, offers you the chance to engage directly with customers, providing them with excellent service and innovative solutions to their automotive needs. Your role will be pivotal in delivering high-performance results while fostering a culture of empathy and integrity. With a competitive salary range of $50,000.00 - $150,000.00 per year, this position not only rewards hard work but encourages growth and excellence. Step into a role where your problem-solving skills and customer-centric approach can shine and make a tangible impact. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Employee Discounts. Don't miss the opportunity to be part of a team that truly values its members and fosters a sense of belonging.

Requirements

Two to four years related experience and/or training; or equivalent combination of education and experience.
Experience and desire to work with technology to drive an exceptional customer experience.
Excellent communication, organization and follow-up skills.
Ability to multi-task, prioritize, and manage time effective.

Nice To Haves

A passion for technology is important, as you'll be utilizing various tools to enhance the customer experience effectively.
Your problem-solving mindset will be key in addressing any challenges that arise, making you an invaluable asset to our team.

Responsibilities

Scheduling service appointments and greeting customers with a friendly, professional demeanor.
Gathering crucial vehicle and customer information before their arrival.
Accurately documenting vehicle issues on repair orders.
Inspecting vehicles and recommending necessary services based on service history.
Providing clear, written cost estimates for parts and labor.
Checking on repair progress and communicating any changes or updates to customers in a detailed manner.
Ensuring all work is completed satisfactorily.
Confirming authorized repairs.
Addressing all customer inquiries regarding charges and completed services.
Various other responsibilities as assigned.