Service Advisor

Langdale Kia of Valdosta•Valdosta, GA

21h•Onsite

About The Position

Langdale Kia of Valdosta is seeking a Service Advisor. At Bowers Automotive Group, we serve the Chattanooga, Cleveland, Augusta, and Valdosta communities. We offer the opportunities, resources, and support needed for professional growth and development. Bowers provides a team-focused atmosphere with competitive benefits. With over 25 years in business, we are poised for continued growth and evolution.

Requirements

Previous experience as a Service Advisor is preferred.
Reynolds & Reynolds or similar DMS proficiency preferred.
Must have strong customer communication skills both in-person and on the phone.
Strong organizational skills.
Must be able to manage in a fast-paced work environment with limited supervision.
Comply with all federal, state and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property.
Authorized to work in the USA.
Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening.
Must have a valid driver's license.

Responsibilities

Greet service department customers promptly and courteously.
Listen to each customer and articulate repair needs to technicians.
Upsell recommended/additional services using low-pressure, high-integrity methods.
Provide accurate estimates of repair/maintenance costs.
Adhere to dealership policy on customer vehicle care and operation.
Follow up on each repair and keep customers informed of the progress.
Sell and manage extended warranties.
Inspect repair quality and ensure that all work is complete.
Notify customers when vehicles are ready for pickup.
Review and explain repairs and associated costs to customers.
Handle minor customer concerns and complaints.
Keep the Service Manager informed of all problems and potential problems.
Maintain Customer Satisfaction Index (CSI) scores by dealership standards.