Service Advisor at Capitol Hyundai

Capitol Hyundai • San Jose, CA

8d • $36,000 - $150,000 • Onsite

About The Position

As a Service Advisor, you will create a world-class automotive retail experience by thoughtfully assessing the wants and needs of your guests in the service department.

Requirements

• Commitment to excellent guest experience – on the phone/email, in the store, and after purchase
• 1-year of previous Service Advisor experience
• Valid state driver’s license and good driving record (no major violations)
• Availability to work evenings and weekends

Nice To Haves

• X-Time and CDK experience is a plus

Responsibilities

• Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDK
• Meet guests’ needs throughout the entire service process
• Write Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairs
• Contact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed
• Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus

Benefits

• Values-driven culture and team built on integrity, caring, performance and efficiency
• Continuous career development and advancement opportunities
• Comprehensive benefits package (Medical, Dental, Vision)
• 401k with company match
• Employee Assistance Program with free telemedicine and mental health resources
• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed