Service Advisor

Hendrick Automotive Group • Cary, NC

1d • Onsite

About The Position

The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair services for customers. This role also involves scheduling service appointments to be performed. The Service Advisor works with customers and technicians to identify necessary maintenance, advises customers on recommended services, and offers additional services and repairs. They compute the cost of parts and labor, estimate repair costs, and explain estimates to customers. The position requires meeting dealership standards for repair and order production, maintaining high Customer Satisfaction Index (CSI) scores, and ensuring a clean and safe work area. The Service Advisor must also participate in required training, accurately record work hours, follow company policies and regulations, and demonstrate the company's core values.

Requirements

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.
• Valid Driver’s License
• Intermediate skills in Microsoft Office products.
• Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.
• Regular and predictable attendance.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees.
• Ability to add, subtract, multiply and divide.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with standardized situations.

Nice To Haves

• GED
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree
• Automotive Field of Study/Work Experience
• Business Field of Study/Work Experience
• Human Resources Field of Study/Work Experience
• Information Technology Field of Study/Work Experience
• 3-5 years of desired work experience
• Automobile Salesperson License

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Conducting road tests on customer vehicles.
• Inspection of customer vehicles.
• Frequent movement around the Service Department to convey information between customers and service technicians.
• Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Benefits

• Hendrick Automotive Group believes that its people are its most important assets.
• Together, everyone achieves more.
• We work as a team, best utilizing our individual talents and skills to reach a common goal.
• Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent.
• Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization.
• At Hendrick Automotive Group we are defined by our integrity.
• We believe in doing what is right for our fellow teammates, our customers and our corporate partners.
• The core values of this company are what shape every action we take and every decision that is made.
• Our customers are important to us. They’re family.
• We genuinely desire for our customers to feel valued and cared about whenever inside our doors.
• Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.
• The Hendrick name is synonymous with winning, at the dealership and on the race track.
• We are committed to continuing the Hendrick tradition of success and performance.
• Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits.
• The automotive industry is rapidly progressing.
• Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes.
• We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development.
• We strive for excellence in all that we do.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED