Service Advisor

Malloy Chevrolet of Charlottesville•Rio, VA

55d•$75,000 - $125,000•Onsite

About The Position

Malloy Chevrolet of Charlottesville is seeking a Service Advisor. The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. About us: Malloy Auto Group is a family-owned and operated dealership group that has proudly served Virginia and the tri-state area for over 30 years. We invest in our people the same way we invest in our customers — with a long-term commitment to your success, offering ongoing training, advancement opportunities, and the support of a well-established, growing dealership network. Every team member is expected to uphold and embody the following Core Values: Customer-Centricity, Integrity/Honesty, Proactiveness/Drive, and Teamwork. Apply now to find out how you can grow your automotive career with Malloy!

Requirements

Previous experience at a Chevrolet dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers