Service Advisor

Hyundai West Allis•West Allis, WI

22d

About The Position

About Us The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Chicago, and Minnesota markets. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968. Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third generation of the Mauro family to join the auto industry. The International Autos Group will do all they can to promote their employees' growth in the company. Job Summary Hyundai West Allis is seeking an experienced Service Advisor to join our team. Service Advisors are responsible for assisting their customers with service and maintenance needs. Our Service Advisor should be passionate about customer service and enjoy interacting with people. If you withhold efficient time management skills, effective communication skills, and thrive in a fast-paced environment, then we encourage you to apply!

Requirements

Minimum 1 year of experience
Basic product knowledge
Must be able to work in a team setting
Display a positive attitude
Adaptive to change
Driven in sales AND customer satisfaction
Must be at least 18 years of age to be considered
Must have held a valid driver's license for at least 1 year with a clean driving record

Responsibilities

Greeting customers promptly on the service drive and in the lobby
Obtaining accurate customer and vehicle information
Reviewing vehicle repair history
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance
Prepare a complete and accurate estimate of cost for labor and parts
Explaining all completed work and charges to customers
Monitor progress of each vehicle throughout the day and updating customers regularly
Answer customer's phone calls, emails with the highest level of response and attention