Service Advisor - Fowler Jeep

Fowler Jeep of Boulder•Boulder, CO

3d•$5,000 - $10,000•Onsite

About The Position

Fowler Jeep of Boulder is seeking an expert in customer service to join their team as a Service Advisor. This role requires an individual who can make customers feel welcome and confident that their needs are being met. The ideal candidate will be comfortable greeting customers, scheduling appointments, and acting as a liaison between customers and service technicians.

Requirements

Valid Driver's License and MVR acceptable to our Insurance Carrier.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization, and the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Responsibilities

Greet service department customers promptly and courteously.
Listen to each customer and clearly articulate repair needs to technicians.
Upsell recommended/additional services using low-pressure, high-integrity methods.
Provide accurate estimates of repair/maintenance costs.
Adhere to dealership policy on customer vehicle care and operation.
Follow up on each repair and keep customers informed of progress.
Inspect repair quality and ensure that all work is complete.
Notify customers when vehicles are ready for pickup.
Review and explain repairs and associated costs with customers; and perform an active delivery.
Handle minor customer concerns and complaints.
Keep Service Manager informed of all problems and potential problems.
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.