Service Advisor

Kirby Corporation•Lodi, NJ

4d•$65,000 - $95,000

About The Position

Overview We are looking for a dynamic and enthusiastic individual to be the primary point of contact for our medium and heavy-duty coach, truck, and bus customers seeking repair services. Salary Range: $65,000 - 95,000 annually

Requirements

Good customer service, communication, telephone and organization skills
Self-motivated, dependable, driven individual who can work independently
Ability to effectively build relationships with customers and coworkers
Strong attention to detail, ability to multitask in fast paced environment with shifting priorities
Ability to read and interpret technician writeups and summarize in a grammatically correct format.
High school graduate or GED
Basic computer navigation skills required.
Ability to wear Personal Protective Equipment (PPE) as required by the position, location, and/or customer.

Nice To Haves

Experience in the heavy-duty truck service industry preferred but not required.
Willing to train the right individual with an automotive background.
Experience with Adobe Acrobat and Microsoft Office applications (Word, Excel, Outlook)

Responsibilities

Communicate job status, description, and cost to customers; send repair estimates for approval.
Secure payment for repairs per company policy.
Assist Service Manager with Technician job assignments and oversee progress to completion.
Ensure Technicians have necessary parts and supplies to complete job assignment.
Ensure service performed is appropriate and in compliance with company safety and standard operating procedures.
Maintain quality control throughout the process.
Create final customer invoice with complete explanation and charges for work performed, and review invoice with customer.

Benefits

Competitive pay and a well-built benefits program can be the foundation of your financial plan.
From health insurance and retirement to paid time off, our wide range of benefits help you enjoy a balanced lifestyle and promising future.
Company provided medical, dental, vision, paid vacation and sick time, paid holidays, flex spending accounts, life insurance, disability insurance, employee assistance program, 401k with 3% company match and discretionary profit sharing.
Annual safety shoe allowance, annual safety glasses allowance.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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