Service Advisor
TEXAS COLLISION CENTERS INC•Mckinney, TX
•Onsite
About The Position
The Service Advisor is responsible for inspecting vehicles to determine necessary repairs. This role involves visually inspecting vehicles, preparing repair estimates, explaining the repair process to customers, and communicating with insurance companies regarding damages and repair authorization. The Service Advisor also handles the total loss process, performs final quality control inspections, and delivers the repaired vehicle to the customer. Adherence to TCC's safety standards, guidelines, and procedures is required.
Requirements
- Positive, friendly, and approachable demeanor.
- Exemplary customer service skills.
- Exceptional multi-tasking and problem-solving skills.
- Excellent organizational skills.
- Exceptional verbal and written communication skills.
- Must be 18 years or older.
- Valid Driver's License.
- Prior automotive collision estimating experience.
- Experience with preparing estimates in CCC One preferred.
- Proficient with a computer and software.
Nice To Haves
- Experience with preparing estimates in CCC One.
Responsibilities
- Inspect and determine repairs needed by visually inspecting a vehicle.
- Prepare estimates to repair vehicle.
- Explain repair process to customers.
- Communicate with customers insurance related to damages and obtain repair authorization.
- Complete vehicle check-in with customer.
- Explain and communicate repair process, estimated repair time and any updates with the customer.
- Handle total loss process.
- Perform final Quality Control inspection.
- Upon completion of repair work, deliver vehicle to customer.
- Comply with all TCC’s safety standards, guidelines, and procedures.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
