Honda Automotive Internal Service Advisor
About The Position
The Service Advisor is responsible for providing excellent customer service, remembering that our customers' perspectives come first. This individual presents a welcoming, professional greeting to customers and helps identify, confirm, and offer resolution to customer concerns. The Service Advisor has a sincere desire to serve our customers. The Service Advisor finds and communicates additional repair and service needs to customers based on multi-point vehicle inspection. Serves as the communicator between customer and technician, ensuring the customer’s needs are understood by the technician and the required and recommended service/repairs are understood by the customer. The Service Advisor reports to the Assistant Service Manager and Service Manager for day-to-day issues.
Requirements
- Communication skills – communicates effectively with others.
- Time management – managing one’s own time and the time of others.
- Typing – the ability to type efficiently to enter repair orders.
- Mathematics – calculating service costs and counting change.
- Basic computer skills
Responsibilities
- Answer incoming telephone calls in a welcoming and professional manner.
- Greet customers in a welcoming and professional manner.
- Identify, confirm, and offer resolution to customer concerns.
- Communicate with the customers what needs to be done according to the manufacturer's recommended service maintenance items and explain the cost.
- Assess customer needs by conducting a vehicle walk-around with the customer.
- Attain a signed Repair Order from customers for the services requested.
- Explain the multi-point inspection process.
- Write complete and accurate repair orders using the CDK system.
- Provide estimates that are accurate and support upfront pricing.
- Obtain approval to review findings of multi-point inspection and associated prices.
- Obtain approval to proceed with Additional Service Requests.
- Return repair orders to the dispatcher or technician to complete the requested work immediately.
- Communicate with technicians/dispatchers to clearly understand the services required and performed.
- Follow up with the customers during the repair/servicing of the vehicles so they are aware of the status.
- Receive and process cash or credit payments for all services performed and complete payment and repair order conciliation reports.
- Upon completion of service, promptly and professionally deliver the vehicle to the customer.
- Final Repair order explanation of services completed and future recommendations for services explained.
Benefits
- Health, dental, life and disability insurance
- 401(k) with company match
- Flexible spending accounts
- Paid Time-Off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
