Service Advisor - Economy Honda Superstore

Sonic Automotive•Chattanooga, TN

17h•$45,000 - $85,000•Onsite

About The Position

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. At Economy Honda Superstore, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. Our associates are happy to work here because we boast the lowest turnover in the industry, provide award-winning training, are committed to developing and promoting from within, offer competitive benefits, and encourage peer-to-peer teamwork and recognition. We also offer special benefits for purchasing and leasing a car and a Personal Automotive Concierge Service.

Requirements

High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
Two years of experience in a dealership position.
General knowledge of vehicle mechanical operations.
Professional personal appearance.
Excellent oral and written communication skills.
All applicants must be authorized to work in the USA.
All applicants must perform duties and responsibilities in a safe manner.
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Nice To Haves

ASE certification preferred.
Sales experience preferred.

Responsibilities

Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner.
Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Test-drives the vehicle or refers to the test technician as necessary.
Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
Maintains a dealership-prescribed standard for “hours per customer repair order written."
Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.