Service Advisor

Spartan Controls Ltd.•Midale, SK

1d•Onsite

About The Position

Spartan Controls is an employee-owned company and leading provider of data management, industrial automation, valves, measurement and control solutions for process industries in Western Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical. Spartan is committed to creating a sustainable modern world with innovative automation. Our focus is Customer Outcomes. By leveraging applied automation we assist customers improving their Safety, Reliability, Operations and Productivity. Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue. We are currently recruiting for a Service Advisor for our Midale Service Centre. This position will be focused on our relief valve business and involve coordinating valve repairs and mobile service for day-to-day and shutdown activities. The selected candidate will be tasked with supporting a variety of customers in our territory with day to day and shutdown work at the depot and mobile unit. This includes scheduling, quoting, invoicing and general coordination. The successful candidate will report to the Regional Service Manager in Midale.

Requirements

High school diploma
Proven customer service skills
Good decision making and multitasking skills
Highly organized and attention-to-detail are a must
Team oriented, but ability to work independently
Comprehensive computer skills
Entrepreneurial work ethic

Nice To Haves

Post-Secondary education would be an asset, especially relating to instrumentation or mechanics
Previous industrial service experience would be a benefit, especially if relief valve related

Responsibilities

Handling relief valve & related pressure product (such as vents) service request calls from customers
Advising customers on proper requirements for servicing products
Assisting customers with determining service levels and scope of work
Interfacing regularly with the Spartan Pressure Management production and service shop
Interface with Sales group for customer support
Quoting, entering and fulfilling orders for customers on services provided
Placing orders to our factory and vendors
Basic, long delivery, expediting
Data entry and tracking
Repair status updates and reports
Booking mobile service work
Reviewing field service requirements (travel, safety, accommodation)
Assisting with shipping and receiving duties