Service Advisor

Thornton Chrysler Dodge Jeep Ram • York Township, PA

12d • Onsite

About The Position

Thornton Chrysler Dodge Jeep Ram in Red Lion, PA is seeking a full-time experienced, customer-focused Service Advisor to join our growing team. If you thrive in a fast-paced environment, enjoy building relationships with customers, and take pride in delivering an outstanding service experience, we want to hear from you.

Requirements

• Excellent communication and customer service skills
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Basic automotive knowledge; and dealership management system experience a plus
• Valid driver's license with an acceptable driving record
• Professional appearance and positive, team-oriented attitude

Nice To Haves

• Previous experience as a service advisor or in a dealership service environment preferred, but not mandatory

Responsibilities

• Greet customers promptly and professionally, both in person and by phone
• Listen to and accurately document customer concerns and vehicle service needs
• Prepare detailed, accurate repair orders and communicate estimated costs and timelines
• Recommend maintenance and repair services based on manufacturer guidelines and technician inspection results
• Communicate with technicians to track repair status and manage workflow
• Provide timely updates to customers throughout the service process
• Review completed repair orders for accuracy prior to customer pickup
• Follow up with customers to ensure satisfaction and encourage repeat business
• Maintain a strong working knowledge of Mopar/Stellantis products and services

Benefits

• Competitive pay based on experience
• Health, dental, and vision insurance
• Paid time off
• 401(k) with company match
• A supportive team environment with opportunities for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed