Service Advisor
About The Position
Leo CDJR is hiring a Service Advisor. This role acts as the primary liaison between customers and technicians. Responsibilities include listening to customer concerns, translating them into work orders, keeping customers informed about service progress, and ensuring customer satisfaction. The position combines customer service, sales, and project management. Key tasks involve writing repair orders, presenting recommended services, obtaining approvals, and coordinating with the shop to ensure timely vehicle processing. The goal is to build a loyal customer base through trust and excellent service. While technical training will be provided, strong interpersonal skills and the ability to make customers feel heard and cared for are essential. This role is ideal for individuals who are good with people and seek a career with performance-based earning potential.
Requirements
- Strong communicator who can explain technical work in plain language
- Comfortable having money conversations - you'll be presenting repair costs daily
- Organized enough to juggle 15-20 open repair orders at a time without dropping one
- Customer-focused - you build trust by being honest, not by overselling
- Able to work in a fast-paced environment where priorities shift throughout the day
- Valid driver's license
Nice To Haves
- Automotive service advisor experience (we train)
- ASE certifications
- A technical background
- Experience in hospitality, retail management, insurance, or any role where you managed customer expectations while coordinating behind the scenes
Responsibilities
- Greet service customers, listen to their concerns, and document symptoms accurately
- Write repair orders and communicate vehicle needs to the technician team
- Present repair recommendations and maintenance services to customers honestly
- Provide accurate estimates and keep customers updated on timing and cost
- Follow up on declined services and maintain ongoing customer relationships
- Coordinate workflow with technicians, parts, and the service manager to meet deadlines
- Handle customer questions, concerns, and follow-ups by phone, text, and in person
- Meet individual sales and CSI targets
Benefits
- Health, dental, and vision insurance
- 401(k)
- Paid time off
- Ongoing manufacturer training
- Employee vehicle purchase program
- A career path into service management
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
