Sales & Service Advisor

Sun Auto Tire and Service • Broken Arrow, OK

9h • Onsite

About The Position

As a Service Advisor, you’ll be the face of the shop—connecting customers with solutions and ensuring their vehicles stay safe and reliable. Tate Boys Tire & Auto Service has proudly served our community since 1936. We specialize in everything that rolls—from passenger and light truck tires to medium truck, industrial, agricultural tires, plus mechanical repairs like brakes, suspension, and engine diagnostics. Tate Boys is part of Sun Auto Tire & Service, a leading national provider of automotive services with a family of trusted brands across the country. From coast to coast, we are committed to integrity, excellence, and developing our team.

Requirements

• High school diploma or equivalent
• Must be at least 18 years old
• Professional appearance and strong customer service skills
• Ability to work in a process-driven environment
• Valid driver’s license (or ability to obtain within 30 days of hire)
• Ability to work a minimum of five days per week, including Saturdays (but never Sundays!)

Nice To Haves

• Prior experience as a Service Advisor highly preferred but not required

Responsibilities

• Warmly greeting customers in person and by phone using our professional standards
• Listening carefully to customer concerns and thoroughly documenting their needs
• Reviewing service history, inspecting vehicles, and verifying repair requirements
• Recommending products and services confidently and clearly
• Accurately preparing quotes, timelines, and repair orders
• Communicating status updates throughout the day
• Reviewing completed work, explaining warranties, and handling checkout
• Following up on declined services and completed repairs to ensure satisfaction
• Tracking all returns, warranty parts, and core parts for each customer
• Supporting the team with other duties as needed

Benefits

• Competitive bi-weekly pay
• Sundays Off – guaranteed!
• Paid vacation and sick time
• 6 paid holidays
• Medical, dental & vision insurance
• Company-paid life insurance
• 401(k) retirement plan with company match
• Tuition reimbursement – develop your skills while you work
• Employee discounts on services for you & your family
• Career growth opportunities – we promote from within!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED