Service Advisor

Telle Tire & Auto Service Inc • Ramsey, MN

19h • Onsite

About The Position

The Automotive Service Advisor plays a vital role in delivering exceptional customer service by consulting with customers, recommending services, and documenting their concerns, requests, and services on the repair order accurately. This role involves setting and managing customer expectations, scheduling services, and ensuring maximum efficiency, productivity, and revenue. Service Advisors are key to customer satisfaction, ensuring that all work is completed to the customer's satisfaction and in compliance with service standards.

Requirements

• Valid Driver’s License (Required)
• High school diploma or equivalent education
• Two (2) or more years of customer service experience; experience as a service advisor or service writer preferred
• Knowledge of Automotive service, maintenance, and repairs
• Knowledge of MS Office products
• Knowledge of Basic mathematics
• Excellent customer service and sales skills
• Strong ability to communicate effectively, both orally and in writing
• Honesty, transparency, and strong ethical standards
• Conflict resolution and problem-solving capabilities
• Strong leadership, interpersonal, and organizational skills
• Willingness to participate in in-house training programs
• Good driving record

Nice To Haves

• experience as a service advisor or service writer preferred

Responsibilities

• Utilize service history, factory maintenance guides, and internal checklists to recommend additional services and repairs
• Provide customers with a complete and accurate written cost estimate
• Communicate realistic promise times to customers and set proper expectations
• Obtain customer signatures on repair orders and ensure proper documentation
• Adhere to warranty policies and procedures
• Accurately document customer concerns, requests, causes, and corrections on repair orders
• Communicate with team leaders about incoming work and ensure efficient workflow
• Review inspection reports from technicians and manage technician time efficiently
• Monitor repair progress throughout the day, keeping customers informed of any changes to estimates, costs, or time requirements
• Obtain proper authorization before performing any additional repairs
• Explain completed work and all charges to customers clearly and effectively
• Support the Service Department by managing schedules and ordering necessary parts
• Collaborate with vendors, suppliers, and the Parts Department to ensure timely parts availability
• Maintain a clean, safe, and organized work environment
• Maintain a professional appearance and treat all colleagues with respect
• Comply with all relevant federal, state, and local regulations
• Provide excellent written and oral communication to ensure smooth service delivery

Benefits

• The organization is committed to providing reasonable accommodations to qualified individuals with disabilities to support the performance of essential job functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees