Service Advisor

JAMES RIVER EQUIPMENT GROUP•New Bern, NC

5d•Onsite

About The Position

James River Equipment in New Bern is seeking a Full-Time Service Advisor. Since 1977, James River Equipment has been providing outstanding John Deere products and services. We offer a workplace where employees are family and customers return due to the skill, service, and trust our employees provide. We value people ready to grow a career that makes an impact.

Requirements

Exceptional customer service with ability to handle high volume of customer inquiries in person, by phone and online.
Computer systems use, specifically in CDK or similar work order system, Microsoft Office to include Excel, and ability to learn new systems quickly.
Previous experience in a service department is strongly preferred.
Excellent follow up with the ability to communicate well with both technicians, parts staff, and customers.

Responsibilities

Complete customer service authorizations.
Identify all repairs through communication with customer and technicians, and provide cost estimates/quotes to customers.
Ensure the customer has sufficient credit for work authorized and make payment arrangements as required.
Communicate estimated job start time and completion date to the customer, updating progress as necessary, and make customer aware of any additional service work identified by the technician during inspection and/or repair.
Assign SPGs/estimated repair times to work order segments, manage service jobs, approve technicians’ service reports and perform final inspection of the machine.
Invoice the customer to include warranty work and review invoice with customer prior to closing work order.