Service Advisor

Tom Wood Honda • Whitestown, IN

16d • Onsite

About The Position

Tom Wood Group is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional, concierge-level service experience. This role blends automotive knowledge, clear communication, and a commitment to excellence that aligns with our core values.

Location Note:

This position is currently based at our Anderson, IN location. Tom Wood Honda is excited to be transitioning to a brand-new dealership facility in Whitestown, Indiana, expected to open early 2027. Team members hired now will have the opportunity to grow with us through this exciting transition.

Schedule:
Monday–Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 3:00 PM

Requirements

• Previous Automotive Service Advisor experience required
• Strong knowledge of automotive systems, maintenance, and repair processes
• Exceptional communication and interpersonal skills
• Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
• Ability to multitask in a fast-paced environment while maintaining accuracy
• Professional appearance and demeanor consistent with a luxury brand
• Valid driver’s license with a clean driving record

Responsibilities

• Deliver a warm, professional, concierge-level greeting to every client
• Actively listen to customer concerns and clearly explain service recommendations
• Maintain consistent communication regarding repair status, timelines, and additional needs
• Build long-term customer relationships to encourage loyalty and repeat business
• Accurately write repair orders reflecting customer concerns and technician findings
• Collaborate with technicians and parts departments to ensure efficient workflow
• Prepare detailed and accurate estimates for repairs and maintenance
• Review completed work with customers and explain findings clearly and confidently
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition
• Achieve service sales goals while maintaining honesty, transparency, and trust
• Promote dealership programs, warranties, and service packages

Benefits

• Paid Time Off (PTO) & Vacation
• Paid Holidays
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Life & Disability Insurance
• Professional Training & Career Development
• Tuition Reimbursement
• Service Awards
• Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees