Service Advisor

VORTEX INDUSTRIES, LLC•Lubbock, TX

just now•$34 - $46•Onsite

About The Position

As a Service Advisor, your primary responsibility is to provide products and services to Customers, promote long term Customer retention, and follow through with the Internal Customer Service Team to ensure the Customer is satisfied with the work we performed. Must be a Service Technician as a Level IV or a CSR II for the past 2 years to be eligible to apply.

Requirements

Clear communication: It is essential that you have the ability to communicate clearly and effectively, both verbally and in written form
Effective listening: Listening is the key to effective communication. Without the ability to listen carefully to what a Customer is saying, the message could be easily misunderstood and misinterpreted
Results driven and passionate about selling: Be passionate about the products and services we provide and strive to provide what’s best for the Customer and the Company
Interpersonal skills: Balance Customer’s and Company’s needs to make sure that the Customer is satisfied, and build a reputation as a person who is consistent and direct while still seeking to be helpful
Warranty qualifications, (save a warranty)(manage warranty calls)
Qualification: 2 years as a Service Technician level IV or 2 years as CSR II
To maintain operational consistency and ensure excellent customer service, Service Advisors are expected to adhere to the following attendance and sick leave guidelines of 5 days or less required. Consistent punctuality is required
Support daily review procedures.
Ability to read, understand, and comprehend documents such as work instructions and procedure manuals
Ability to speak effectively and interact with team members and leadership
Ability to solve practical problems and deal with a variety of variables in a situation
Basic computer knowledge and ability to learn
A good driving record with valid driver's license
Experience in field service
Experience in sales and customer service

Responsibilities

Take calls from Customers calling in new SQs
Make contact, qualify and effectively run leads
Visit key Customers
Target meetings and cold calls on nearby or large businesses
Pricing, proposals and presentation to Customers with follow up
Write up Service Orders with proper material lists, scope and hours
Identify and order materials for jobs sold
Check in material for jobs sold
Project management of jobs sold
Back checks and in-person jobsite visits
Proposal follow up and closing
Photo processing and filing
Billing review and approval
Assist in job board scheduling and management
Help order materials for jobs signed in the blue or help CSRs with ordering
Assist CSRs with daily/back-bid quotes including chain accounts
Help verify and check material in for most SC jobs
Order shop and truck stock materials as requested
Help with processing and sorting morning paperwork
Verify take-off sheet and recommendation info with STs
Verify timecard accuracy
Fleet maintenance and truck safety check
Helps plan and run SC and Safety Meetings
Work with Customers to provide accurate and suitable products and services to meet their needs
Must have strong sales and excellent customer service skills
Great attendance is a must to be eligible to apply
Build valuable relationships with all Customers, including key accounts
Promote Vortex positively at all times
Manages and orders all shop and truck stock
Collection visits
Monitor and manage on-call schedule
Large project and blueprint quoting and project management
Satellite SC management (If applicable)
Help STs with questions, locating material and staying on schedule
Onsite training, problem solving and project launching
Handle most tech support
Specific training of newer STs as needed
Helping with all disputes including in-person PR calls
ST warranty coaching and procedure review