Express Service Advisor

COCHRAN FAR INC•Monroeville, PA

58d

About The Position

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners in the drive lane to explaining the repair process, our Service Advisors are true professionals who enjoy helping others! #1 Cochran is the leading automotive retailer in the tri-state area. Yet one of our greatest assets isn't our size or our multi-million dollar inventory. Our greatest asset and driving force behind our success is our 1800 plus team members. We have been recognized as one of Pittsburgh’s top workplaces for 13 years running! COME JOIN OUR WINNING TEAM. As a member of our team, you will join an award-winning workplace where people and innovation thrive. We are obsessive about learning and development – at every mile marker of your career. We are one team bound by one set of values, with one overarching vision: to move our customers, our team members, and our communities in the most moving ways possible. If you’re ready to make your move, steer your career here and join our talented team of thinkers, doers, dreamers, and disrupters.

Requirements

Organized and friendly personality
Demonstrated ability to work on a team
Excellent time management skills
Fantastic communication skills with both internal and external customers
Professional and energetic work-style
Current and Valid Driver's License
Clean driving record
Excellent work ethic

Nice To Haves

Previous dealership service advisor experience a plus

Responsibilities

Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person.
Schedules service appointments utilizing the available scheduling system properly.
Obtains customer history and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Documents customer’s vehicle needs accurately and clearly on repair order.
Inspects vehicle for damage and other needs.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
Review Multi-Point Inspection format and ask for authorization.
Checks on progress towards completion. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.