Service Advisor
Woody Anderson Ford•Huntsville, AL
•Onsite
About The Position
Our Mission is Simple: to create an uncommonly exceptional experience for guests’ automotive needs and employees’ long-term career goals. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture. CLICK HERE for our WrenchWay Top Shop page
Requirements
- Minimum 3 years' experience as a Service Advisor in a dealership setting
- Experience in a high-volume or fast-paced customer service environment strongly preferred
- Working knowledge of automotive maintenance and repair processes
- Proficiency with dealership management systems (DMS) and service software
- Valid driver’s license with acceptable driving record
Nice To Haves
- Customer-focused mindset with strong relationship-building skills
- Clear, confident verbal and written communication
- Ability to work efficiently under pressure in a high-volume environment
- Strong organizational and time-management skills
- Attention to detail and commitment to accuracy
- Ability to collaborate with diverse personalities and roles
- Adaptability and willingness to learn new systems, processes, and products
Responsibilities
- Greet customers promptly and professionally, establishing trust and rapport
- Conduct thorough vehicle walk-arounds and needs assessments
- Clearly explain recommended maintenance and repairs, including costs and timelines
- Provide timely updates throughout the repair process
- Resolve customer concerns with empathy, ownership, and professionalism
- Promote a positive, consistent experience aligned with dealership standards
- Serve as a communication bridge between customers, technicians, advisors, and management
- Write clear, accurate repair orders that reflect technician findings and customer concerns
- Communicate technician recommendations effectively and ethically to customers
- Collaborate with other advisors to manage workflow and maintain efficiency
- Escalate issues appropriately and participate in problem-solving with leadership
- Follow dealership processes for repair orders, estimates, approvals, and delivery
- Accurately document customer information, vehicle concerns, and services performed
- Manage multiple repair orders simultaneously in a fast-paced environment
- Ensure work is completed according to dealership and manufacturer standards
- Maintain compliance with all policies, procedures, and OEM requirements
- Maintain working knowledge of maintenance schedules, service products, and warranties
- Present maintenance menus, service packages, and value-added products confidently
- Stay current on manufacturer programs, recalls, and technical updates
- Participate in required training and continuous learning opportunities
- Actively support and model dealership core values and culture
- Demonstrate a collaborative mindset and positive attitude
- Maintain professional appearance and conduct
- Contribute to a respectful, customer-focused work environment
Benefits
- Health Insurance with Optional Vision and Dental Insurance
- Employer Provided Life Insurance
- Paid Vacation and Paid Sick Leave
- Paid Company Holidays and Closed on Sundays
- 401(k) Savings Plan with Employer Match
- Employee Discounts
- Paid Training and Ongoing Professional Development
- Work-Life Balance with a Family-Friendly and Inclusive Team Culture
- Career Growth and Internal Promotions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
