Service Advisor - 1st & 2nd Shift Roles Available!

Kriete Truck Centers•Madison, WI

8d•Onsite

About The Position

Founded in 1951, Kriete Truck Centers is a third-generation, family-owned truck dealership group that is seeking an enthusiastic and customer-oriented individual to join our growing team as a Service Advisor. Guided by our "KORE" values of Kriete Community, Ownership, Respect, and Excellence, our company's vision is to set the industry standard in every aspect of our business. If your career goals include making valuable contributions in an exciting and growing company, making a positive difference in others’ daily lives, and collaborating with top professionals in the industry then consider joining our team.

Requirements

Customer service experience is required
Ability to walk, lift up to 50 pounds at times, reach, stoop, stand, grasp, balance, climb, kneel, and crouch for extended periods of time.
Must have a valid driver's license and a clean driving record

Nice To Haves

Service Advisor experience is preferred.
Warranty processing experience is preferred.
Excellent customer service and strong written/verbal communication skills are essential to this role including the ability to accurately interpret information received from our customers via email or phone.
Knowledge of CMV nomenclature and rudimentary mechanics is a plus.
CDL is a plus.

Responsibilities

Greet and communicate with customers to determine their needs.
Gather data and accurately enter this information into our dealer management system to ensure clear communication of the issue and customer needs to our qualified technicians.
Maintain a customer-focused and friendly attitude in a fast-paced environment.
Accurately relay the initial diagnoses to customers, provide competitive estimates, and secure approvals.
Consistently communicate repair status updates to customers.
Communicate with internal staff including the service manager and other service advisors to effectively coordinate incoming jobs.
Build strong and long-lasting relationships with Kriete customers, both local and over-the-road drivers from around the world, acting as a liaison between our Service Department and our customer.
Closely monitor customer recall and warranty information, provide supporting documents to determine warranty coverage, and process warranty repairs.
Invoice and close out repair orders as needed while ensuring accuracy and time/price alignment with our estimate(s).
Routinely review open repair orders with the Service Manager.
Engage in a team environment and participate in all Service Department meetings.
Actively participate in developmental and assigned training paths.