Automotive Dealership Service Advisor
Wise Auto Group•Vallejo, CA
•$36,000 - $150,000•Onsite
About The Position
We are seeking a motivated, customer-focused Service Advisor to serve as the primary liaison between our customers and our service department. The ideal candidate is professional, organized, sales-minded, and committed to delivering an exceptional customer experience while helping clients maintain their vehicles safely and efficiently.
Requirements
- Previous automotive service advisor, customer service, or sales experience preferred.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Basic computer proficiency and experience with dealership management systems is a plus.
- Valid driver's license and insurable driving record.
- High school diploma or equivalent required.
Responsibilities
- Greet customers promptly and professionally.
- Listen to customer concerns and accurately document vehicle issues.
- Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
- Prepare estimates and obtain customer authorization for repairs.
- Communicate repair progress and completion timelines.
- Coordinate with technicians and parts departments to ensure efficient workflow.
- Review completed repairs and invoices with customers.
- Maintain CSI (Customer Satisfaction Index) goals and dealership performance standards.
- Follow all dealership, manufacturer, and safety procedures.
- Build long-term customer relationships through outstanding service and follow-up.
Benefits
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid Time Off and Holidays
- Employee Vehicle Purchase and Service Discounts
- Ongoing Training and Career Development
- Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
