Now Hiring Chevrolet Service Advisor - Elkton, MD

i.g. Burton•Elkton, MD

1d•Onsite

About The Position

Join the Award-Winning Team at i.g. Burton Auto Group. If you’re looking for a great opportunity with appreciation and involvement in your career, your search is complete. For years we have provided career opportunities with excellent compensation packages for eager individuals that want to grow. As a Service Advisor with i.g. Burton Auto Group, you will be providing outstanding service to all of our service customers. This position serves as the liaison between the Service Technician and customers. The Service Advisor will explain all of the necessary repairs that are needed on the customers vehicle as well as routine maintenance that may be due. You are in charge of making sure the customer is completely taken care of and leaving happy with their vehicle.

Requirements

Dealership experience a plus
Bi-lingual a HUGE plus
Energetic/go-getter
Ability to work in a fast paced environment
A love for cars and helping customers with their vehicle needs
Experience with Reynolds & Reynolds a plus
Sales experience

Responsibilities

Greet service department customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate repair needs to techs
Inform customers of needed/ recommended factory maintenance
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Manage extended service contracts
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards