Service Advisor - Automall
Lou Bachrodt Auto Group•Rockford, IL
•Onsite
About The Position
Do you want to be part of a fantastic and fun company that is revolutionizing the automotive industry? Does a fast-paced and encouraging work environment motivate you? Then the Service Advisor position is perfect for you! As part of the Service Team, you will assist customers to ensure their vehicle performs at its best. We are looking for individuals who want to be part of a team that will push you to succeed, have a strong earning opportunity, and help you achieve your highest professional potential in the luxury automotive industry.
Requirements
- Working knowledge and experience of automotive products, repairs and parts
- Secondary education in the automotive field or equivalent work experience
- Strong communication skills and the ability to translate customer needs to the technician
- Basic knowledge of computer programs including word processing and database tools
- Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
- Exceptional customer service skills based on experience
- Continuing education and knowledge acquisition on the function and repair of newer vehicles
- Basic mathematics skills to prepare and process bills and customer payment
- Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
- Availability for Saturday shifts
- Professional appearance and work ethic
Responsibilities
- Greet customers and offer excellent customer service from intake to release of their vehicles
- Determine and document car issues based on customer description and vehicle condition
- Translate customer-reported problems to actionable work orders for technicians to complete
- Ensure that automotive work provided to customers meets company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into computer databases
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Long-Term Disability
- Life Insurance
- Accident Coverage
- Critical Illness
- 401k with Company Match
- Short-Term Disability
- Paid Paternity Leave
- Paid Employee Assistance Program
- Sick Pay
- Paid Vacation
- Paid Holidays
- Paid Bereavement Leave
- Vehicle Purchase Discount
- Parts & Service Discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
