Service Advisor - Fontana, CA

Velocity Vehicle Group•Fontana, CA

1d•$23 - $25•Onsite

About The Position

Velocity Vehicle Group (VVG) is a premium commercial truck dealership representing a leading brand. We offer a comprehensive service experience, including sales, skilled technicians, and readily available parts, aiming to be a one-stop shop for truckers, owner-operators, fleets, and companies. With our Leasing and Rental business and financial services division, VVG is the premier truck dealership. We are seeking individuals who thrive on daily challenges and are passionate about delivering excellent customer service, both internally and to our clients. Joining VVG means experiencing an extraordinary work environment with competitive compensation and a robust benefits package, including 401K with matching, and Medical, Dental, and Vision coverage. We foster a Great Place to Work™ culture.

Requirements

Proven technical expertise
Knowledge of trucks and parts
Excellent customer service skills
Excellent communication skills
Excellent problem-solving skills
Strong organizational skills
Excellent time management skills
Able to work in a fast-paced environment
Work well with internal and external customers
Must be able to pass a post-offer drug screening, physical examination, and background check

Responsibilities

Greet customers upon arrival in the maintenance area.
Listen to customer's description of vehicle concerns and ascertain vehicle problems and services.
Clarify descriptions of problems and conduct inspections.
Proactively check for recalls.
Retrieve crucial vehicle information such as mileage and VIN numbers.
Check vehicle maintenance records and examine service schedules.
Maintain customer rapport by explaining estimates and providing daily updates.
Call customers when the job is complete and the truck is ready for pickup.
Establish good customer relations by providing estimates and timelines.
Perform administrative duties on a per-need basis.
Verify warranty and service contract coverage by examining records and papers, and explaining provisions and exclusions.
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and service required.
Obtain necessary approval signatures.
Enter RO into the service database system and send to Estimator and Dispatcher.
Monitor repair work to ensure timely completion and that the vehicle will be ready when promised.
Print warranty information and repair orders.
Issue sublet purchase order numbers.
Review jobs when completed.
Collect payment from jobs.
Close out service orders efficiently.