Service Advisor - Raleigh

RJV Equipment • Raleigh, NC

3d • Onsite

About The Position

Hills Machinery is seeking a service administrator. The service administrator assists the Service Department with customer service needs, opening and closing of work orders, activities in delivered of new equipment, repair, and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or vehicle functions.

Requirements

• Valid Drivers License
• Customer Service experience
• Administrative Support experience
• High school diploma or equivalent with two years mechanical experience as a service technician or a combination of education or experience.
• PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required.
• Ability to communicate effectively with teammates.
• Strong problem-solving skills.
• Excellent time management skills.
• Must be able to self-manage/self-motivate.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write diagnosis and work completed on routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Valid driver’s license with a good driving record.
• Quick learner with the ability to think out of the box.

Nice To Haves

• Familiarity with industrial equipment, such as construction or forestry equipment is beneficial.

Responsibilities

• Handles phone calls, advise customers on limited technical problems, scheduling customer service needs, adding segments to work orders containing job information and specifying job instruction, identifying customer and machine.
• Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
• Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
• Assists in establishing or adjusting work procedures to meet schedules and deadlines.
• Assists in opening and closing of work orders to ensure timely closing to meet company goals.
• Operates various office machines such as, but not limited to calculators, copy equipment, computers, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED