Service Advisor- Hildebran, NC

Velocity Vehicle Group•Hickory, NC

1d•Onsite

About The Position

Velocity Vehicle Group (VVG) is a premium commercial brand in medium to heavy truck dealerships, offering a full-service experience from sales to technicians and parts. VVG aims to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies, further strengthened by its Leasing and Rental business and financial services division. VVG is a dynamic and rapidly expanding organization seeking individuals who enjoy daily challenges and are passionate about delivering top-notch customer service.

Requirements

Proven technical expertise.
Knowledge of trucks and parts.
Excellent customer service skills.
Excellent communication skills.
Excellent problem-solving skills.
Strong organizational skills.
Excellent time management skills.
Able to work in a fast-paced environment.
Work well with internal and external customers.

Responsibilities

Greet customers upon arrival in the maintenance area.
Listen attentively to customer's description of vehicle concerns and symptoms.
Conduct thorough vehicle inspections.
Proactively check for recalls.
Retrieve crucial vehicle information such as mileage and VIN numbers.
Check vehicle maintenance records and examine service schedules.
Maintain customer rapport by explaining estimates and providing daily updates.
Call customers when their job is complete and the truck is ready for pick up.
Establish good customer relations by providing estimates and timelines.
Perform administrative duties on a per-need basis.
Verify warranty and service contract coverage by examining records and papers, and explaining provisions and exclusions.
Prepare repair orders (RO) by describing symptoms, problems, causes, and required repairs/services.
Obtain necessary approval signatures.
Enter RO into the service database system and send to Estimator and Dispatcher.
Monitor repair work to ensure timely completion.
Print warranty information and repair orders.
Issue sublet purchase order numbers.
Review completed jobs.
Collect payment from jobs.
Close out service orders.