Service Advisor

Car Pros Automotive GroupMoreno Valley, CA
$60,000 - $100,000Onsite

About The Position

We are seeking an experienced Service Advisor to join our team. Prior Service Advisor or automotive service industry experience is required. This is a full-time position requiring open availability Monday through Sunday.

Requirements

  • Prior Service Advisor or automotive service industry experience is required.
  • Prior experience accurately diagnosing customer concerns and documenting repair needs is required.
  • Previous experience preparing repair estimates and service write-ups is required.
  • Prior customer service experience in a fast-paced environment is required.
  • Previous experience managing customer communications throughout the repair process is required.
  • Prior Service Advisor experience is required.
  • Excellent customer service, communication, and organizational skills.
  • Ability to multitask and manage a high-volume workload.
  • Experience preparing repair orders, estimates, and customer updates.

Nice To Haves

  • Automotive dealership or automotive repair facility experience is strongly preferred.
  • CDK experience is a plus.

Responsibilities

  • Greet customers professionally as they enter the service area.
  • Determine repair needs by discussing vehicle performance concerns with customers and/or conducting a visual inspection of the vehicle.
  • Estimate repair costs and prepare itemized work orders, including parts and labor charges.
  • Answer customer inquiries in person and over the phone in a professional and courteous manner.
  • Answer all incoming calls to your desk phone. If a call is missed, listen to voicemail messages and return customer calls the same day.
  • Communicate with customers daily through phone calls, text messaging software, and in-person interactions to provide updates regarding their vehicles.
  • May perform minor adjustments or repairs when necessary.
  • Ensure repair orders are written and closed in a timely manner.
  • Close repair orders promptly upon completion of work and notify customers immediately when their vehicles are ready for pickup.
  • Work cooperatively and professionally with all team members.
  • Ensure Customer Satisfaction Index (CSI) scores meet or exceed company standards.
  • Maintain the company's established minimum standards for labor and parts gross profit.
  • Comply with all company policies regarding non-discrimination and harassment.
  • Treat customers and members of the public courteously, professionally, and without discrimination at all times.
  • Perform other duties and responsibilities as assigned.

Benefits

  • Medical, dental, vision, short-term disability, long-term disability, and basic life/AD&D insurance after 90 days of employment.
  • Company sponsors 80% of employee-only basic medical (Kaiser Permanente), dental, and vision insurance premiums.
  • Eligible to enroll in the company's 401(k) plan after one year of service.
  • Accrue one hour of paid personal time off for every 30 hours worked.
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