Service Advisor

Car Pros Automotive Group • Moreno Valley, CA

5d • $60,000 - $100,000 • Onsite

About The Position

We are seeking an experienced Service Advisor to join our team. Prior Service Advisor or automotive service industry experience is required. This is a full-time position requiring open availability Monday through Sunday.

Requirements

• Prior Service Advisor or automotive service industry experience is required.
• Prior experience accurately diagnosing customer concerns and documenting repair needs is required.
• Previous experience preparing repair estimates and service write-ups is required.
• Prior customer service experience in a fast-paced environment is required.
• Previous experience managing customer communications throughout the repair process is required.
• Prior Service Advisor experience is required.
• Excellent customer service, communication, and organizational skills.
• Ability to multitask and manage a high-volume workload.
• Experience preparing repair orders, estimates, and customer updates.

Nice To Haves

• Automotive dealership or automotive repair facility experience is strongly preferred.
• CDK experience is a plus.

Responsibilities

• Greet customers professionally as they enter the service area.
• Determine repair needs by discussing vehicle performance concerns with customers and/or conducting a visual inspection of the vehicle.
• Estimate repair costs and prepare itemized work orders, including parts and labor charges.
• Answer customer inquiries in person and over the phone in a professional and courteous manner.
• Answer all incoming calls to your desk phone. If a call is missed, listen to voicemail messages and return customer calls the same day.
• Communicate with customers daily through phone calls, text messaging software, and in-person interactions to provide updates regarding their vehicles.
• May perform minor adjustments or repairs when necessary.
• Ensure repair orders are written and closed in a timely manner.
• Close repair orders promptly upon completion of work and notify customers immediately when their vehicles are ready for pickup.
• Work cooperatively and professionally with all team members.
• Ensure Customer Satisfaction Index (CSI) scores meet or exceed company standards.
• Maintain the company's established minimum standards for labor and parts gross profit.
• Comply with all company policies regarding non-discrimination and harassment.
• Treat customers and members of the public courteously, professionally, and without discrimination at all times.
• Perform other duties and responsibilities as assigned.

Benefits

• Medical, dental, vision, short-term disability, long-term disability, and basic life/AD&D insurance after 90 days of employment.
• Company sponsors 80% of employee-only basic medical (Kaiser Permanente), dental, and vision insurance premiums.
• Eligible to enroll in the company's 401(k) plan after one year of service.
• Accrue one hour of paid personal time off for every 30 hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed