Service Advisor

Oak Ridge Nissan•Oak Ridge, TN

3d•$45,000 - $85,000

About The Position

Job Summary: The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. About Us: Oak Ridge Nissan is an award-winning employer, having been recognized by the Nissan Award of Excellence and various other awards. We offer factory training programs, ASE tuition reimbursements, and a clear career advancement trajectory. If you are looking for an award-winning team that knows how to get things done you should apply today. Service Advisor Compensation and Benefits: Competitive Pay Flexible Working Hours Health Insurance 401(K) Compensation: $45,000 - $85,000

Requirements

Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Oak Ridge Nissan is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance based on the age, mileage, and history of the vehicle
Prepare a complete and accurate estimate of the cost of labor and parts
Establish follow-up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers