Service Advisor

Pugmire Ford of Carrollton•Carrollton, GA

11h•Onsite

About The Position

Pugmire Ford of Carrollton is seeking an experienced, customer-focused Automotive Service Advisor to join our Service Department. The Service Advisor is the primary point of contact between our customers and service technicians. This position requires strong communication, organization, follow-through, and the ability to manage multiple customers and repair orders in a fast-paced dealership environment. We are looking for someone who takes ownership of their work, communicates proactively, and understands that providing an excellent customer experience requires accuracy, urgency, and consistent follow-up from write-up through vehicle delivery.

Requirements

Previous automotive Service Advisor experience preferred
Ford dealership experience is a plus
Strong customer service and professional communication skills
Ability to multitask, prioritize, and stay organized in a high-volume service environment
Strong attention to detail and follow-through
Comfortable discussing maintenance recommendations, repairs, estimates, and pricing with customers
Strong computer and documentation skills
Ability to work effectively with technicians, management, and other dealership departments
Professional attitude and appearance
Valid driver's license and acceptable driving record
Reliable attendance and punctuality
Dependable, motivated, accountable, and team-oriented

Responsibilities

Greet customers promptly and professionally and assist with their service needs
Listen carefully to customer concerns and accurately document all requested services and vehicle concerns
Review recommended maintenance and repair needs with customers
Prepare and clearly explain repair estimates
Obtain proper customer authorization before repairs are performed
Maintain consistent communication with customers regarding vehicle status, pricing, delays, and estimated completion times
Respond to customer calls, messages, and follow-up needs promptly
Work closely with technicians and Service Department leadership to keep repair orders moving efficiently
Monitor assigned repair orders and take ownership of them from write-up through completion
Review completed repair orders for accuracy before customer delivery
Maintain accurate documentation throughout the repair process
Meet dealership expectations for customer satisfaction and CSI performance
Follow established dealership processes and procedures
Build long-term customer relationships through professional, honest, and dependable service