Service Advisor

I-State Truck Center•Sioux City, IA

32d•Onsite

About The Position

Were growing and looking for an energetic, customer-focused Service Advisor to join our team. If you love solving problems, building relationships, and keeping heavy-duty trucks rolling, this is your opportunity! Service Advisors play a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, a Service Advisor ascertains the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues. Were looking for a strong person to support our truck customers by providing exceptional service through a strong understanding of the truck service industry. If you are a person with a commitment to quality and excellence, then we want to hear from you. Interstate Companies, Inc. is a dynamic organization that provides rewarding careers for more than 1,700 employees in its corporate office and five operating units Interstate Assembly Systems, Interstate Bearing Systems, Interstate Energy Systems, Interstate Power Systems, and I-State Truck Center. Interstate is also a leader in Heavy Diesel Construction Equipment, Off Highway Equipment and Agriculture Equipment. At Interstate we take personal pride in our work and our customer relationships, that is why we carry out Pride in Service in every interaction, every single day!

Requirements

Basic computer skills and knowledge
High school diploma or equivalent
Excellent communication and time management skills
Strong problem solver with the ability to think outside of the box.
3 Years of Truck or Automotive Service Writing Experience Required

Nice To Haves

Positive attitude
Solid written and verbal communication skills include excellent customer service and phone skills.
Organized and able to manage time wisely.
The desire to succeed in a day-to-day challenging position.
Mechanical Experience
Computer Skills (Excel, Word, Excede OS)

Responsibilities

Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards.
All aspects of transaction, from taking appointments to completing invoices and collecting from customers.
Assist fellow service office employees with managing schedule and workload.
Manage technician time and monitor repair progress for maximum efficiency.
Work with parts department by gathering information to complete repair estimates before updating customer for approval.
Work with outside vendors for sublet work needed on customer units.
Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.

Benefits

Competitive Wages Be paid your worth!
Tuition assistance - for educational and ongoing career growth
Health, dental and vision coverage - begins on the first day of the following month.
Paid Time Off - (PTO) starts accruing day one of your full-time employment.
Holidays - 6 Holidays and 2 Floating Holidays per year
401(K) - with company matching.
Long Term Disability - Supplied
Short Term Disability - Supplied
Life Insurance - Supplied
Healthiest You - Virtual Health Care paid by Interstate.
PPE Reimbursement - Safety Glasses and Safety Boot Reimbursement
Pet Insurance We care about our furry friends!
Employee Discounts - available on products and services
Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
Paid Health and Well-being screening - for employees and their spouse