Service Advisor

Sun Auto Tire and Service•Mankato, MN

25d•Onsite

About The Position

TGK Automotive Specialists is a locally-owned business that has been serving clients with honesty and integrity since 2007. We are committed to providing the highest level of repair and service at a fair price, and we are devoted to client satisfaction. We have immediate openings for Sales and Service Advisors. The Sales and Service Advisor is an essential team member, serving as the face of the shop and the client’s main point of contact throughout the repair/maintenance process. We aim to service our clients with honesty and integrity, working as a partner to advise clients, build long-standing relationships, and always provide a 5-star experience. Service Advisors are responsible for selling and promoting all products and services offered by the company by following the company’s store standards and expectations.

Requirements

Professional appearance
Proven ability to work in a process driven environment
Possess a valid driver’s license

Nice To Haves

Prior experience as a Service Advisor is helpful, but not required

Responsibilities

Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Recommend services according to appropriate level of knowledge.
Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision.
Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer.
Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers.
Other duties as assigned.
Adhere to all company policies and procedures as outlined in the Employee Handbook and demonstrate behaviors that are consistent with the Company Standards and Expectations.