Service Advisor

Penske Automotive Group • Austin, TX

15d • Onsite

About The Position

As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates. You will ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs. You will provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates. You will connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy. You will strive to grow the dealership and your career by hitting challenging monthly goals.

Requirements

• Previous experience as an Automotive Service Advisor, Service Writer, Service Consultant, or Luxury Automotive Service Advisor
• Strong knowledge of vehicle maintenance recommendations, repair processes, and customer communication
• Exceptional communication, interpersonal, organizational, and customer service skills
• Ability to build trust, explain repair recommendations clearly, and provide accurate estimates
• Strong work ethic with the ability to thrive in a fast-paced, performance-driven environment
• Positive attitude, professionalism, and a team-oriented mindset
• Able to wear all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer
• Able to take direction from multiple employees and prioritize work
• Good communication skills, including the ability to listen to customers and determine how to assist them
• Ability to work well in a team environment
• Knowledge of automotive systems, tools, and repair processes
• Outstanding attention to detail with a commitment to quality
• Ability to use technical reference materials and technical manuals in written and online formats
• Ability to communicate technical terms to non-technical audience
• Ability to follow processes to ensure quality and safety
• Effective time management skills and ability to prioritize
• High school diploma or the equivalent or equivalent combination of education and experience

Nice To Haves

• Lexus or Toyota dealership experience is preferred
• Prior experience in service department

Responsibilities

• Scheduling appointments
• Reviewing service history
• Relaying important information about vehicle maintenance and repairs to customers
• Providing accurate cost estimates
• Ensure customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs
• Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates
• Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy
• Strive to grow the dealership and your career by hitting challenging monthly goals

Benefits

• health care options (medical, dental, and vision)
• 401k savings and retirement plan with company match
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED