Service Advisor-Acura

All Roads•Laurel, MD

2d•$30,000

About The Position

Acura of Ellicott City is seeking an Service Advisor to join our team! If you're an experienced Service Advisor looking for a flexible schedule, this could be the perfect fit. We're looking for someone who is customer-focused, energetic, and knowledgeable in automotive services to act as the key liaison between our customers and technicians. You'll manage the repair process, set clear expectations, and ensure every customer receives first-class service. This role offers a base salary of $30,000 with commission opportunities, providing strong earning potential. Candidates must be 21 or older, hold a valid driver's license, and be insurable under our policy. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All Roads Company does not provide H1-B sponsorship. No security clearance required for this position. All Roads Company and its subsidiaries is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

Requirements

High School Diploma or GED required
Valid Driver’s License
Must have excellent customer service skills
Ability to multi-task, prioritize, and work efficiently

Responsibilities

Maintain excellent customer service as set by dealership service manager
Schedule appointments and generate estimates for customers
Advise customers on the appropriate maintenance required to their vehicle based on manufacturer’s specifications
Document repair and service orders in the correct fashion
Be familiar with the latest industry trends and technical advancements and successfully apply them in daily activities
Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business
Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
All other duties as assigned