SERVICE ADVISOR- Acura Honda
About The Position
Automotive Service Advisor – Hanania Acura Join the Hanania Automotive Group Team Are you passionate about delivering exceptional customer service and helping drivers keep their vehicles safe, reliable, and performing at their best? Hanania Automotive Group is looking for a customer-focused Automotive Service Advisor to join our team at Hanania Acura. If you thrive in a fast-paced environment, enjoy building relationships, and take pride in creating outstanding customer experiences, this is your opportunity to grow with a company that values your success. The Hanania Advantage We believe in rewarding hard work and investing in our team:
Requirements
- Customer Service Expertise: Proven ability to provide exceptional customer service and maintain high satisfaction levels.
- Goal-Oriented: Ability to set and achieve sales and performance goals.
- Adaptability: Thrive in a fast-paced environment with multiple priorities.
- Communication Skills: Strong interpersonal skills and effective communication abilities.
- Organizational Skills: Excellent organization and follow-up skills, with experience in working with technology.
- A valid driver's license.
- Must pass background check and hair follicle drug screen.
Responsibilities
- Greet customers promptly, listen to their concerns, and provide a welcoming, professional experience
- Schedule appointments, manage workflow, and ensure timely service completion
- Perform walk-arounds, identify maintenance needs, and recommend services using a consultative approach
- Accurately document services, provide clear cost and time estimates, and maintain transparency throughout the process
- Work closely with technicians and parts departments to ensure efficiency and quality
- Keep customers informed on vehicle status and ensure satisfaction after service is completed
- Meet or exceed service sales goals while maintaining customer trust
Benefits
- Competitive compensation with performance-based incentives
- Comprehensive benefits package (medical, dental, vision, and voluntary options)
- 401(k) with company support
- Ongoing training and career development opportunities
- A supportive, team-oriented work environment
- State-of-the-art facilities and equipment
- Employee discounts on vehicles, parts, and service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
