Service Advisor - Tonkin Gresham Honda
About The Position
Tonkin Gresham Honda is seeking a professional, customer-focused Service Advisor to join our growing Service Department. In this role, you will be the key point of contact for customers needing vehicle service and repairs, ensuring a smooth and positive experience from drop-off to pick-up. If you are organized, thrive in a fast-paced environment, and take pride in delivering excellent customer service, we encourage you to apply. Why Work for Us? At Tonkin Gresham Honda, we know that great service starts with great people. As a member of our team, you’ll be part of a supportive, high-performing dealership that values integrity, communication, and teamwork. Here’s what sets us apart: Stability & Growth - Join a well-established dealership with a steady flow of customers and clear paths for career advancement. Competitive Benefits - We offer affordable health insurance, a strong 401(k) match, and paid time off starting on day one — benefits designed to support you both personally and professionally. Positive Work Culture - We foster a collaborative environment where team members are respected, supported, and empowered to succeed. Customer-Focused Approach - We are committed to providing every customer with a service experience that reflects professionalism, efficiency, and care.
Requirements
- Previous experience as a Service Advisor or in a customer-facing automotive role preferred
- Strong communication and organizational skills
- Ability to manage multiple tasks in a high-volume environment
- Professional appearance and demeanor
- Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check, and a pre-employment drug screen.
Responsibilities
- Greet customers in a prompt and professional manner upon arrival
- Accurately document customer concerns and recommend necessary services
- Communicate effectively with technicians and parts staff to coordinate repairs
- Provide timely updates to customers regarding the status of their vehicles
- Review completed work with customers and ensure satisfaction before vehicle delivery
- Help maintain service department goals and customer satisfaction standards
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family.
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
