Service Advisor

Drive Family First • Elk Grove, CA

10d • Onsite

About The Position

Nissan of Elk Grove is looking for a motivated, customer-focused Service Advisor to join our growing team. As a Service Advisor, you'll serve as the primary point of contact between our customers and service department, helping create an outstanding ownership experience while building long-term customer relationships. Drive Family First is a family-owned organization built on trust, integrity, and a commitment to serving our employees, customers, and community. Our team members are supported, valued, and empowered to build rewarding careers.

Requirements

• Previous automotive Service Advisor experience preferred
• Strong customer service and communication skills
• Ability to build rapport and establish trust with customers
• Strong sales and relationship-building abilities
• Excellent organizational and time-management skills
• Ability to thrive in a fast-paced environment
• Basic computer proficiency
• Professional appearance and demeanor
• Valid driver's license with an acceptable driving record
• Ability to pass a pre-employment background check and drug screening consistent with applicable laws

Nice To Haves

• Experienced Automotive Service Advisors are encouraged to apply.

Responsibilities

• Greet customers promptly and professionally
• Listen to customer concerns and accurately document repair needs
• Prepare repair orders and service estimates
• Recommend maintenance and repair services based on vehicle inspections and manufacturer recommendations
• Communicate repair progress and updates throughout the service process
• Coordinate with technicians to ensure timely and accurate repairs
• Review completed repairs and invoices with customers
• Maintain accurate documentation and service records
• Deliver an exceptional customer experience from vehicle drop-off through delivery
• Build long-term customer relationships that encourage repeat business

Benefits

• Competitive compensation with performance-based earning opportunities
• Medical, Dental, and Vision Insurance
• Company-paid Life Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Employee Vehicle Purchase Program
• Ongoing Training and Career Development Opportunities for Advancement Within Our Growing Organization
• Supportive, Team-Oriented Work Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed