Service Advisor

Kiefer Kia • Eugene, OR

20d • Onsite

About The Position

As a Service Advisor at Kiefer Kia, you will play a crucial role in ensuring the satisfaction of our customers by providing exceptional service and guidance throughout their vehicle maintenance and repair journey. You will serve as the liaison between our customers and our skilled service technicians, helping to diagnose issues, schedule appointments, and ensure that vehicles are repaired efficiently and effectively.

Requirements

• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Basic knowledge of automotive systems and repairs.
• Ability to work in a fast-paced, team-oriented environment.
• Proficient computer skills for documenting service details and estimates.
• High school diploma or equivalent

Nice To Haves

• 1 year of experience as a Service Advisor in an automotive dealership setting is preferred.
• additional automotive training or certification is a plus.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document vehicle issues.
• Provide detailed explanations of recommended repairs and maintenance.
• Schedule service appointments and communicate repair timelines.
• Coordinate with service technicians to ensure timely completion of repairs.
• Prepare and present accurate cost estimates to customers.
• Maintain a high level of customer satisfaction through clear and timely communication.
• Handle customer inquiries and concerns with empathy and professionalism.
• Keep abreast of automotive industry trends and product knowledge.

Benefits

• Paid time off (PTO) for vacation, personal, and sick days.
• Matching contribution to your 401K retirement savings plan.
• Employee discount on vehicle purchases, servicing, and parts.
• Medical, dental, and vision insurance coverage for you and your eligible dependents.
• Life insurance for added peace of mind.
• Certified DailyPay partner.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED