Service Advisor

Spruce Pine Chevrolet GMC • Spruce Pine, NC

5d • Onsite

About The Position

The Service Advisor is responsible for meeting and greeting customers in a timely manner, building a relationship by obtaining their vehicle information, and accurately collecting their vehicle issues on the repair order. The advisor will refer to service history, complete a vehicle walk-around to inspect it, and recommend additional services. They will advise customers on preventative maintenance and the value of maintaining their vehicles according to manufacturer specifications. The Service Advisor will provide complete and accurate written and electronic cost estimates for labor and parts, and contact customers regarding any changes to the estimate or timeframe. They will review every repair order before contacting the customer to ensure work is completed and authorization is noted, and close repair orders in a timely manner. Finally, they will explain the work performed and all charges to the customer, implement a quality control process to eliminate comebacks, and maintain high customer satisfaction standards.

Requirements

• Accurate and clear collection of vehicle issues on the repair order.
• Ability to refer to service history.
• Ability to complete a vehicle walk-around inspection.
• Ability to recommend additional services.
• Ability to advise customers on preventative maintenance.
• Ability to provide accurate cost estimates for labor and parts.
• Ability to contact customers regarding changes to estimates or timeframes.
• Ability to review repair orders for completeness and authorization.
• Ability to close repair orders in a timely manner.
• Ability to explain work performed and charges to customers.
• Ability to implement quality control processes.
• Ability to maintain high customer satisfaction standards.

Responsibilities

• Meet and greet customers in a timely manner.
• Build a relationship with the customer by obtaining their vehicle information.
• Collect the customers vehicle issues accurately and clearly on the repair order.
• Refer to service history and complete a walk around to inspect the vehicle.
• Recommend additional services to the customer.
• Advise customers on preventative maintenance of their vehicle and the value of maintaining it according to manufacturers specifications.
• Provide a complete and accurate written and electronic cost estimate for labor and parts.
• Contact customers regarding any changes to the estimate or time frame.
• Review every repair order before contacting the customer to ensure work is completed and authorization is noted.
• Close repair orders in a timely manner.
• Explain the work performed on customers vehicle and all charges to the customer.
• Implement a quality control process to eliminate comebacks.
• Maintain high customer satisfaction standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed