Service Advisor at AutoNation Mazda Arapahoe
About The Position
AutoNation is seeking a Service Advisor to join their team. In this role, you will act as the liaison between Service Technicians and customers, working in state-of-the-art service departments. You will explain technician recommendations to customers in an understandable manner, identify up-sell opportunities, and ensure customer vehicles are safe. This position involves direct customer interaction in the service lane and requires strong communication and automotive knowledge, utilizing leading-edge technology. Key responsibilities include setting and confirming appointments, meeting sales and customer satisfaction goals, greeting customers, determining vehicle needs through inspections and test drives, and using a consultative selling process for ongoing maintenance. You will also generate repair orders with transparent cost and time estimates, collaborate with technicians and parts associates, follow up with customers on vehicle status and satisfaction, and continuously build product knowledge to provide an exceptional customer experience and drive loyalty.
Requirements
- High school diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Demonstrated communication, consultative, interpersonal and organizational skills
- The willingness to follow up with customers
- Experience and desire to work with technology
- Valid in-state driver’s license and an acceptable, safe driving record
Nice To Haves
- Prior sales experience preferred but not required
Responsibilities
- Set, confirm and prepare for appointments with customers so they can have a great service experience
- Meet or exceed targeted sales goals & the targeted customer satisfaction index
- Greet customers in a friendly manner when they arrive
- Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
- Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
- Produce repair orders for customers, including cost and time estimates, with full transparency
- Communicate frequently with technicians and parts associates to ensure timely completion of work
- Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
- Follow up with customers to ensure satisfaction
- Gain superior product knowledge to effectively help customers
- Provide an exceptional customer experience to drive loyalty
Benefits
- Competitive compensation
- 401k matching
- Insurance plans (health, dental, vision)
- Maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access amazing deals and discounts through YouDecide
- Participate in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
