Service Advisor

Mike Carpino Ford•Parsons, KS

16d

About The Position

Mike Carpino Ford Lincoln is your locally owned Ford dealership who takes pride in our professionalism, teamwork, and honesty. As we continue to grow, we are looking for candidates who embody these values to join our team. At Mike Carpino Ford Lincoln, we value our employees and treat them like family. We offer ongoing training programs, advancement opportunities, and great benefits. By working at Mike Carpino Ford Lincoln, you can be a part of a brand that honors the past, and is invested in the future. Join the Mike Carpino Ford Lincoln Family where we value service to each other and the world as much as to our customers!

Requirements

Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

Nice To Haves

Previous experience in service department is a plus
Knowledge of automobiles is a plus

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Provide concierge support for all owner inquiries to assure customer needs are handled to best abilities.
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers